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Open Settings → Usage & credits to see the organization’s available credits and transaction history. This page reports usage; purchases, invoices, and payment methods are handled through your DeepField contact or support. Collaborator accounts cannot open Workspace or Usage & credits. Ask an Admin or Researcher in your organization for the current balance if you do not see the page.

Before you start

Use an Admin or Researcher account to open organization usage. Have the transaction date or planned study estimate available.

Read the balance

The summary displays:
  • Credits Remaining: the amount currently available to the organization
  • Used: the amount consumed
  • A usage meter showing the relationship between the two
Publishing a study needs a balance that covers its coding total. Fieldwork shows that total before you publish.
Credits remaining and used, with the contact action

The Usage & credits summary shows the organization balance above its transaction history.

Read the transaction history

The history is organization-wide and paginates when it contains many entries. It does not currently provide filters, export, or a structured per-study breakdown. If a description is not enough to identify a transaction, contact support with its date and amount. Avoid sending sensitive participant data with the request.

Request credits or billing documents

Select Need more? or contact support for:
  • A credit top-up
  • An invoice or receipt
  • A balance correction
  • Payment-method or subscription information
There is no self-service checkout or invoice download on the Usage & credits page.

Estimate study cost before launch

A study is billed in two parts, and Fieldwork shows them separately. Coding fees are charged in credits. They cover programming and analysis of the questionnaire, its fields, its languages, and a price per response for the sample target. The coding total on Fieldwork is what publishing deducts, rounded up to a whole credit. Recruiting is charged in euros, and only when DeepField supplies the respondents. It does not draw on the credit balance. An account can have an agreed price. When one covers the study, Fieldwork shows a single coding total and no price per response. That total is what publishing deducts, whatever the sample target. Configure the audience, screening rules, and sample target in the study’s recruiting area, then review both figures. Some audiences are estimated by the DeepField team: request the estimate from the panel and wait for the price and feasibility before planning the launch. See Configure your audience.

How publishing uses credits

  1. At publish, the coding total is deducted in one entry named after the study. Where the study has a price per response, it is charged for the full sample target.
  2. If the balance is short, the study is not published and nothing is deducted. A Talk to your account manager dialog opens, and your account manager is notified so credits can be added.
  3. While the study is live, raising a panel’s target charges the price per response for the respondents it adds. If the balance does not cover them, the change is not saved and the same dialog opens. Lowering a target charges nothing; the refund at close covers it.
  4. When the study closes, whether Completed or Archived, responses it did not reach are refunded in a second entry. Only completed responses that pass quality checks count, the same count Fieldwork shows. Responses beyond the target are not charged.
Steps 3 and 4 settle the price per response. A study billed at an agreed total has none, so it costs the same whatever its panels do. A study reopened after it closed is charged the refunded amount again.

Check the result

Identify the relevant transaction by date and amount. Each study has a publish entry and, once it closes, a refund entry if it did not reach its target. Keep any unresolved discrepancy with your support request.

Review the coding breakdown

Fieldwork itemizes programming, analysis, any unlimited-analysis pack and licence before the total. The standard licence tiers charge 0.75 credits for each of the first 3,000 respondents and 0.50 for each additional respondent. An agreed price or administrator override can change the displayed calculation; use the study’s actual summary for the launch decision. The pricing calculation includes up to three open-ended questions with up to two follow-ups each before its additional open-answer analysis rule applies. There is no separate concept-test fee. Review the whole-credit total rather than reconstructing the charge from a single line.