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Quality checks evaluate live recruited responses and determine whether a completed record is included in the study’s completed count and analysis. The Responses view shows the result for each participant.

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Before you start

Agree the study’s quality policy before excluding records. Read each response’s available checks and answers rather than using the score alone.

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Open a quality result

On Responses, select a row’s Rating or Status. The participant detail displays the available checks and their result: Passed, Failed, or Not evaluated.
Response quality dialog with Voice, Timing, Rejections, assistant review, and Answers sections

The quality detail explains the checks contributing to the response rating and keeps the participant's answers below them.

Only applicable, enabled checks contribute to the displayed maximum. With all checks active, a response requires three of five points. A hard failure from the coherence review can set the response aside independently of the total score. A low-quality completion remains available for review but is excluded from completed totals, charts, crosstabs, weighting, and reports. It does not consume a quota cell.

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Read a quality stop

For Stopped for quality, open the status to read Why they were stopped. This shows the recorded mid-survey review explanation or rejected answers, rather than a completed-response score. A missing explanation is reported explicitly; do not infer a reason from a blank rating. For completed responses, AI judge can be Partial as well as Passed or Failed. Open the available mid-survey and final review explanations and compare them with the actual answers. Manual exclusion and restoration apply to completed records; they do not turn a stopped session into a completion.

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Configure quality controls

Open Create → Quotas, panels & links → Quality control. This configuration remains available during live fieldwork.
Quality control card with Lenient, Strict, Custom, check toggles, Fine-tune limits, and Block the same IP from answering twice

Quality control provides presets, individual checks, thresholds, and duplicate-IP protection for the study.

  • Lenient uses passive signals and more permissive thresholds.
  • Strict enables the full set with tighter thresholds.
  • Custom reflects the current combination of checks and values.
Individual controls include speeding detection, behavioral signals, answer checking, mid-survey review, accepted timing or rejection thresholds, and Block the same IP from answering twice. Review these choices before launch and after the first live responses. A stricter setup can stop or exclude more sessions, which affects recruitment pace.

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Know which sessions are rated

Test-link sessions and direct invites not associated with a live panel are not given a quality rating or quality stop. A blank Rating for those modes is expected. Live recruited responses are evaluated using the saved quality configuration.

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Exclude or restore a response

1

Review the complete record

Open the quality detail and read the check results and answers.
2

Exclude it from analysis

Select Exclude, confirm that the entire response should be removed from analysis, and add a reason when needed.
3

Verify the result

The response displays an Excluded indicator and is removed from the analysis population.
4

Restore it if required

Reopen the detail and select Restore respondent.
Exclude respondent confirmation with explanation and optional comment

The exclusion confirmation applies to the whole respondent and records an optional reason.

Use chart filters when the requirement is to analyze a defined subset rather than exclude a participant from the study’s analysis generally.

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Understand participant-facing checks

An answer submitted below the active speed threshold can be rejected with You answered too fast. The participant remains on the question and can answer again. The rejection contributes to the Rejections result. When mid-survey review is enabled and the available answers meet its stop condition, the session ends with Stopped for quality. Configure Quality Stopped Redirect URL when provider traffic must return to a specific outcome page.

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Review quality during fieldwork

During the first live responses:
  1. Compare completion, screen-out, and quality-stop counts by panel.
  2. Sort completed responses by Rating and Duration.
  3. Read a selection of open-ended answers and recordings.
  4. Check whether one question produces repeated rejections or abandonment.
  5. Adjust only settings that reflect the agreed quality policy and document any live change.

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Check the result

The response’s inclusion indicator matches your decision and the analysis base reflects it. Record the reason for manual decisions and regenerate the affected analysis outputs before reusing affected conclusions.