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Best for : Quick questions, immediate issues, guidance on featuresEmail Support For detailed inquiries:
Email: support@deepfield-ai.com
Include your account email
Describe your issue or question in detail
Attach screenshots if helpful
Best for : Complex issues, detailed questions, feature requestsHelp Center You’re already here! Browse our comprehensive documentation:
Best for : Self-service learning, reference material, how-to guidesTo help us help you faster, please have ready:
Your account email address
Organization name (if applicable)
Issue Details
What you were trying to do
What happened (or didn’t happen)
Any error messages you saw
Steps to reproduce the issue
Screenshots If applicable, capture:
The screen where the issue occurred
Any error messages
Relevant settings or configurations
What to Include in Your Message Good Support Request
Subject : Unable to publish study - button not respondingBody : I’m trying to publish my study “Q1 Brand Awareness” but when I click the Publish button, nothing happens. I’ve tried refreshing the page and using a different browser (Chrome and Firefox). The study has been saved and tested. I’ve attached a screenshot showing the Recruit page. My account email is user@company.com .
Less Helpful Request
Subject : HelpBody : It’s not working
The more details you provide, the faster we can help resolve your issue.
Response Times Channel Typical Response Live Chat Minutes (during business hours) Email Within 24 hours
Response times may vary based on issue complexity and volume.
Support Hours Our team is available:
Monday - Friday
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For urgent issues outside hours, email support and we’ll respond as soon as possible.
Types of Issues We Help With Technical Issues
Login problems
Features not working
Error messages
Performance issues
How-To Questions
Using specific features
Best practices
Workflow guidance
Feature capabilities
Account Issues
Credit questions
Account access
Organization settings
Billing inquiries
Bug Reports
Unexpected behavior
Feature malfunctions
Display issues
Data problems
What We Can’t Help With Research Design While we can explain features, we can’t advise on:
Whether your research methodology is sound
What questions to ask
Sample size recommendations
Statistical interpretation
Participant Issues We can’t help with:
Problems participants have with their devices
Participant recruitment strategies
Compensation decisions
For research methodology questions, consider consulting a research professional.
Tips for Faster Resolution Try the FAQ first. Many common questions are answered in our FAQ .Be specific. Tell us exactly what you’re trying to do and what’s happening instead.
Include screenshots. A picture is worth a thousand words when describing issues.
Try basic troubleshooting. Refresh the page, clear cache, or try a different browser before contacting us.
Feedback and Feature Requests We love hearing from you:
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Tell us how we can improve
Report usability issues
Send feedback to support@deepfield-ai.com
Common Quick Fixes Before contacting support, try these:
General Issues
Refresh the page
Clear browser cache
Try a different browser
Check your internet connection
Login Issues
Verify your email is correct
Use “Forgot Password” to reset
Check for typos in password
Study Issues
Make sure changes are saved
Verify study status (Draft vs. Published)
Check for validation errors
Method Contact Email support@deepfield-ai.com Live Chat Available in-app Help Center You’re here!
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