Understanding Credits
What Are Credits?
Credits are units that represent your usage allowance:- Used for collecting responses
- May apply to certain features
- Allocated based on your plan
How Credits Work
| Action | Credit Usage |
|---|---|
| Completed response | Credits per respondent |
| Report generation | May use credits |
| Other features | Varies by plan |
Specific credit costs depend on your plan and agreement. Check with your administrator for details.
Viewing Your Credits
Finding Credit Information
- Go to Account Settings
- Find Credits or Usage section
- View your current balance
What You’ll See
| Metric | Description |
|---|---|
| Credits Remaining | Available credits to use |
| Total Credits | Total allocated to your account |
| Credits Used | How many you’ve consumed |
Credit Usage
What Uses Credits
Common credit-consuming activities:- Collecting participant responses
- Certain premium features
- Additional services
What Doesn’t Use Credits
Typically free:- Creating and editing studies
- Testing your studies
- Viewing your data
- Generating reports (may vary)
Monitoring Usage
Regular Checks
Monitor your credits to:- Ensure you have enough for projects
- Avoid unexpected shortages
- Plan future research
Usage History
If available, view:- When credits were used
- Which studies consumed credits
- Historical usage patterns
Managing Credits
Planning Your Usage
Before starting a study:- Estimate required responses
- Check available credits
- Ensure sufficient balance
- Proceed with confidence
Running Low on Credits
If credits are running low:- Prioritize essential research
- Contact administrator about more credits
- Plan timing of new projects
Getting More Credits
To add credits:- Contact your account administrator
- Reach out to Deepfield support
- Review your plan options
Organization Credits
If you’re part of an organization:- Credits may be shared across team members
- Organization admin manages allocation
- Individual usage may be tracked
Administrator View
Administrators can:- See total organization credits
- Track usage by team member
- Allocate credits as needed
Best Practices
Common Questions
What happens if I run out of credits?
What happens if I run out of credits?
You may not be able to collect new responses. Contact your administrator or support to add credits.
Do test responses use credits?
Do test responses use credits?
Typically, test responses do not consume credits. Only real participant responses count.
Can I get a refund for unused credits?
Can I get a refund for unused credits?
Credit refund policies depend on your agreement. Contact support for specific questions.
How do I get more credits?
How do I get more credits?
Contact your organization administrator or Deepfield support to discuss adding credits.
Do screened-out participants use credits?
Do screened-out participants use credits?
This depends on your plan. Some plans charge for all starts; others only for completions. Check your specific terms.
Credit Allocation
For Teams
If managing credits for a team:- Set clear usage guidelines
- Communicate credit constraints
- Plan research capacity together
For Projects
When planning research:- Budget credits per project
- Account for screening rates
- Include buffer for unexpected needs