> ## Documentation Index
> Fetch the complete documentation index at: https://support.deepfield-ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and FAQ

> Resolve common problems with study building, recruiting, responses, analysis, sharing, and participant access.

Start with the section that matches the view you are using. Error text is included where it helps identify the state.

## Build and test a survey

<AccordionGroup>
  <Accordion title="Why is Save changes unavailable?">
    Open the problems indicator in the Create toolbar and resolve each blocking item. Saving is also unavailable while the assistant is responding or when the current questionnaire matches the last saved version. See [Fix survey problems](/building-your-study/survey-validation).
  </Accordion>

  <Accordion title="Why did selecting Save changes only open a menu?">
    The control offers two actions. Choose **Save changes** to save directly, or **Save & get feedback** to save and ask the assistant for a review.
  </Accordion>

  <Accordion title="Why is the study chat unavailable?">
    Read the placeholder in the composer. If it says **Save or Undo your changes before sending a message**, either save or discard the local edits. A restored-draft banner can appear after reopening a study; choose Save or Discard there as well. The builder chat also becomes read-only after publication.
  </Accordion>

  <Accordion title="How do I recover an earlier questionnaire version?">
    Open **Version history**, preview the version you need, and restore it. If the editor reports that another person changed the form, compare the saved version before submitting your own edits. See [Edit and organize a survey](/building-your-study/survey-editor).
  </Accordion>

  <Accordion title="Why did a test link stop working after an edit?">
    Saving, restoring, or making an assistant change while Testing returns the study to Draft and invalidates existing test links. Complete the edits, generate a new test link, and send the replacement. See [Test and publish your study](/recruiting/testing-publishing).
  </Accordion>

  <Accordion title="Why won't a custom-code question save?">
    Open its **Code** tab and resolve the compiler message. Also confirm that every custom-text key is non-empty and unique. In Preview, submit a representative answer for the underlying question type. See [Build a custom question interface](/building-your-study/custom-question-interfaces).
  </Accordion>

  <Accordion title="Why can't custom code read an earlier answer?">
    The source question must appear earlier in the survey and be declared under **Advanced — inputs & text → Inputs**. Use the declared input through the question-kit API; code cannot read the page, browser storage, or arbitrary application state.
  </Accordion>
</AccordionGroup>

## Translation

<AccordionGroup>
  <Accordion title="Why does publishing say translations are out of date?">
    Source wording changed after translation. Open the language bar and run **Complete translation**, review the updated languages, then save. See [Translate your survey](/translations/multilingual-studies).
  </Accordion>

  <Accordion title="Why is Add language temporarily missing?">
    A translation job is running. Wait for the language indicators to finish, then add another language.
  </Accordion>

  <Accordion title="Why are participant buttons still in English?">
    Survey content and the participant interface have separate language coverage. A translated questionnaire can appear within English navigation when the interface itself is unavailable in that language.
  </Accordion>
</AccordionGroup>

## Recruiting and publishing

<AccordionGroup>
  <Accordion title="What should I do with the initial panel in a new study?">
    Open **Quotas, panels & links** and configure its respondent target, screening, and quotas. It is the panel configuration for the study and should be reviewed before publishing. See [Configure panels and demographics](/recruiting/panels-demographics).
  </Accordion>

  <Accordion title="Why is the panel price unavailable?">
    Business panels can require a manual quote; use **Request Quote**. Consumer estimates update after the audience and screening rules are available. Check that the target and required audience criteria are complete.
  </Accordion>

  <Accordion title="Why did a quota collect more than its minimum?">
    **Min** is the target for a cell. Add **Max** when collection must stop at a specific number. The panel continues recruiting while its overall target and uncapped cells remain open. See [Manage quota progress](/recruiting/quota-management).
  </Accordion>

  <Accordion title="Why can't I delete a panel?">
    A panel with attached responses is retained so collected data keeps its source. Use its available management controls rather than deleting it.
  </Accordion>

  <Accordion title="Why is Publish unavailable?">
    Open the publish control or problems panel to see the blocking item. Common causes include validation problems, stale translations, missing panel configuration, or insufficient credits. See [Test and publish your study](/recruiting/testing-publishing).
  </Accordion>
</AccordionGroup>

## Responses and quality

<AccordionGroup>
  <Accordion title="Why can't browser search find a response?">
    Use the response-table column filters. The browser only searches rows currently rendered on screen, not the full dataset.
  </Accordion>

  <Accordion title="Why is a response rating blank?">
    Test-panel sessions and some direct-invite rehearsals are not quality-rated. For a recruited response, open its detail to confirm which checks ran. See [Review response quality](/responses/response-quality).
  </Accordion>

  <Accordion title="How do I remove a completed response from analysis?">
    Open the response's quality detail, review its answers and checks, then choose **Exclude** and record the reason. Exclusion is reversible and updates the analysis base.
  </Accordion>

  <Accordion title="Where is the raw data export?">
    Open **Responses** and export the current table to Excel. The workbook follows the active filters and includes participant-level answer columns. See [Export response data](/responses/exporting-data).
  </Accordion>
</AccordionGroup>

## Reports, charts, and slides

<AccordionGroup>
  <Accordion title="Why is analysis generation unavailable?">
    Open **Analysis plan**. Generation is unavailable in Draft; a plan can still be saved. Check that qualifying completed responses reach 80% of the combined positive panel target. Without a positive target, the percentage gate is skipped. Resolve missing plan references, invalid weighting, or unfinished variable calculations. See [Generate and update analysis results](/analysis/generating-reports).
  </Accordion>

  <Accordion title="Why is a planned chart missing?">
    Check the selected questions, per-question comparisons, output types, and response filters, then open the plan folder at the top of Charts. Screening questions get totals only. A planned comparison gets a crosstab only when a column with an unweighted base of 30 or more has a significant cell, so a small study can have no crosstabs; build the table in Charts to read its bases. Regenerate after correcting the plan. See [Build an analysis plan](/analysis/analysis-plan).
  </Accordion>

  <Accordion title="Why are an earlier report's chats or slides no longer selected?">
    A generation with a different output language archives the previous analysis version and its associated chats and slides. A run in the same language, including a weighting change, preserves conversations. Also check the chat selector: each generated deck has its own conversation.
  </Accordion>

  <Accordion title="Why does a crosstab column have no significance letters?">
    Check its unweighted base and the table footnote. Small bases can be excluded from testing; a table can also have no statistically significant comparisons. See [Interpret significance](/analysis/reading-significance).
  </Accordion>

  <Accordion title="Why is a crosstab missing from PowerPoint?">
    PowerPoint includes crosstabs as editable tables. Verify that the table is inserted in the saved deck you exported, then inspect continuation slides. Export Charts to Excel for the complete grid and statistics. See [Export your results](/analysis/exports).
  </Accordion>

  <Accordion title="Why can't I add a slide comment or export the deck?">
    Save the current deck first. Comments and PowerPoint export require a saved version with no pending local edits. See [Build and review a slide deck](/analysis/slides).
  </Accordion>

  <Accordion title="Where is the deck from my analysis plan?">
    A plan run builds the plan folder in Charts, not a deck. Verify its charts, gather the ones you need in a folder, and select **Generate slides from this folder**; the assistant proposes a storyline for your approval. **Generate now**, without a plan, builds a general deck in Slides. See [Build and review a slide deck](/analysis/slides).
  </Accordion>

  <Accordion title="Why can't I move or delete a chart?">
    The chart is in the plan folder, which each plan run rewrites. You can still edit it: change it and select **Duplicate & save** to keep your version in one of your own folders. With view access to the study, no chart can be edited. See [Build and organize charts](/analysis/charts-library).
  </Accordion>

  <Accordion title="What happens when I delete a chart folder?">
    Deleting a chart folder deletes all charts inside it. Each saved chart belongs to one folder. Duplicate the charts you want to keep into another folder before deleting the original folder. Plan folders are protected.
  </Accordion>

  <Accordion title="Why does a saved chart say a variable no longer exists?">
    The questionnaire changed after the chart was saved. Edit the chart to use the current question or rebuild it from the current data structure.
  </Accordion>
</AccordionGroup>

## Sharing and account access

<AccordionGroup>
  <Accordion title="Why does a guest link say it is unavailable?">
    From the signed-in study, open **Share → Links**. Check whether the link expired, was disabled, was deleted, or organization-wide link sharing was turned off. Guests receive the same unavailable message for these states. See [Share a study](/sharing/share-your-work).
  </Accordion>

  <Accordion title="Why did selecting Report add full results to a guest link?">
    A live report or deck depends on the full questionnaire and dataset, so the share form includes those prerequisites automatically. If participant-level data should not be shared, send an exported PowerPoint instead.
  </Accordion>

  <Accordion title="Why can a workspace member not open a study?">
    Membership and study access are separate. Add the person through **Share → People**, or grant access on the containing folder. See [Manage workspace members](/account-settings/team-workspace).
  </Accordion>

  <Accordion title="Why are Workspace and Usage & credits missing?">
    Collaborator accounts do not have access to those settings pages. An administrator can review or change account type in Workspace.
  </Accordion>

  <Accordion title="How do I change my password?">
    Sign out, select **Forgot your password?** on the sign-in page, and follow the email link. Password reset is not in account settings.
  </Accordion>
</AccordionGroup>

## Participant access

<AccordionGroup>
  <Accordion title="Why is Start Survey unavailable for a participant?">
    They must read the consent information and select its acceptance checkbox. On a small screen, ask them to scroll above the button.
  </Accordion>

  <Accordion title="Why can't a participant return to an answer?">
    Backward navigation must be enabled for the study. If no Back control is shown, provide a new invitation when the response needs to be restarted.
  </Accordion>

  <Accordion title="Why is a participant stuck on the microphone test?">
    Ask them to allow microphone permission for the site, select the intended input device, unmute it, and speak during the test. If the study permits typed responses, they can use that alternative. See [Participant FAQ](/participants/participant-faq).
  </Accordion>
</AccordionGroup>

## Contact support

If the problem remains, [contact support](/account-settings/getting-help) from the affected signed-in page. Include the study name, full URL, exact error, expected result, actual result, and approximate time.

## Check the result

Repeat the action after the correction and check its saved result. If the same error remains, contact support with the study, URL, exact message, expected result, and approximate time.

## Related

* [Understand research terms](/glossary)
* [Get help](/account-settings/getting-help)